Refund Policy

1. Refund Eligibility

At Stepwise Academy, we strive to ensure our students are satisfied with their learning experience. If you are not satisfied with a digital product (E-book) you have purchased, you may be eligible for a refund under certain conditions.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all individual e-book purchases. If you are not satisfied for any reason, you can request a full refund within 30 days of your purchase date.

3. Conditions for Refund

To be eligible for a refund, you must meet the following criteria:

• The request is made within 30 days of purchase.
• You have not consumed more than 20% of the content.
• You have not downloaded more than 2 resources from the e-book.

4. How to Request a Refund

To initiate a refund, please email our support team at support@stepwiseacademy.com with your order number and the reason for your request. Refunds are typically processed within 5-7 business days.

5. Non-Refundable Items

Certain items are non-refundable, including:

• Subscription plans after the first 7 days.
• Bundles that have been partially consumed.
• Promotional items marked as non-refundable at the time of purchase.